The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Respond to customer complaints
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Complaints are processed in accordance with organisational policies and procedures established under legislation, regulations or codes of practice. Completed |
Evidence:
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Necessary reports relating to the complaints are obtained, documented and reviewed. Completed |
Evidence:
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Decisions are made, taking into account applicable law, company policies and codes. Completed |
Evidence:
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Resolution of the complaint is negotiated and agreed where possible. Completed |
Evidence:
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A register of complaints/disputes is maintained. Completed |
Evidence:
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Customer is informed of outcome of investigation. Completed |
Evidence:
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Refer complaints
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Complaints that require referral to other personnel or external bodies are identified. Completed |
Evidence:
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Referrals are made to appropriate personnel for follow up in accordance with individual level of responsibility. Completed |
Evidence:
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All documents and investigation reports are forwarded. Completed |
Evidence:
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Appropriate personnel are followed up to gain prompt decisions. Completed |
Evidence:
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